Computer Support Training: Lending a Helping Hand

Computer support training

Tired of your old job? Perhaps, it’s time to look at the future. Consider a career as a computer support specialist! If you like helping people, enjoy solving problems, and want to work in technology, this may be the right field for you. Get computer support training now to join this fast-growing sector of the IT industry.

Computer support specialists provide technical assistance, support, and advice to both individuals and organizations that depend on information technology. They also offer help-desk services and technical support to organizations that use computer systems, to software and hardware vendors, and to other organizations that provide contract support services.

IT Support Training: Where Do I Start?

If you have strong customer service skills, this may be the right field for you. The Bureau of Labor Statistics recommends good communication skills, both written and oral, because so much of the job involves problem-solving directly with clients. If you have solid analytical skills, patience, and want a job in one of the fastest growing areas in the technology field, you may want to consider enrolling in a certificate or degree program in order to receive formal IT support training.

Education requirements vary with the employer and the specific industry being supported. A bachelor’s degree is required for some computer support specialist positions, but often an associate’s degree in a computer-related field or professional certification of proficiency may be all that is needed to get an entry-level job. In addition to the personality traits and communication skills discussed above, computer support training should help to improve your job prospects.

The BLS also notes that employers of support specialists may provide additional training in the subject area, through courses or through on-the-job training. However, IT support training from an accredited school could offset a lack of practical experience. Further education in computer science or IT support can lead to an associate’s or bachelor’s degree. To employers, advanced level professional certifications might indicate an employee’s interest in improving his or her career by remaining current with technological innovations in the field.

Long-Term Prospects for Tech Support

Computer support specialists are usually divided into either help desk technicians, which troubleshoot issues from clients looking for tech support—usually from a remote location over the phone or technical support specialists, which provide support to the employees within their own organization. The median annual salary for computer support specialists in 2008 was $43,450, with the highest ten percent earning $70,750 annually.

As you gain experience in your field, you may advance into positions which handle more complex situations or even into a managerial role. Also, depending on their experience and educational attainment, computer support specialists may choose to leverage their computer support training in order to enter into other fields in IT, such as systems administration or compute programming.

Is it Right Time to Make the Switch?

With the rapid expansion of the IT industry, it looks like an ideal time to join the technology support field. The Bureau of Labor Statistics noted that the growth prospects for this field are projected to increase 14% by 2018. This growth estimate is based, in part, on continuing expansion of technology in the global business environment—especially in the industries which rely the most on technology, including the computer systems design industry, data processing, software publishing, and the healthcare industry, among others.

From short-term certificate programs to four year bachelor’s degrees, earning an IT credential could help you get your foot in the door. For more information about receiving IT and computer support training, explore the different program offerings that are available.